FAQ

How long does shipping take?

Handcrafted pieces ship within 1–3 weeks. Delivery to Europe & Turkey takes 3–7 business days with tracking.

Can I order a custom size?

Yes — use the Custom Pieces inquiry form and our artisans will prepare a personal quote.

What is your return policy?

Standard items can be returned within 14 days. Custom pieces are made to order and non-returnable.

Do you ship outside Europe?

Yes — worldwide shipping with full tracking is available. Customs charges may apply.